Privacy Policy Nabio Furniture

Our Commitment to Our Customers

At Nabio Furniture, we are committed to providing you with an exceptional shopping experience. This includes protecting your personal information. We recognize the importance you place on privacy, and we pledge to collect, use, and disclose your information only in accordance with this policy and with Law 25 (Québec’s Private Sector Privacy Law).

Our goal is to ensure that your information is handled responsibly, professionally, and respectfully. In the rare event that you believe we have not met your expectations, Nabio Furniture will make every effort to address your concerns appropriately, fairly, and within a reasonable time frame.

About Us

This Privacy Policy applies to Nabio Furniture, including our website, electronic communications, e-commerce activities, and related services.

For the purposes of this policy, “we,” “our,” and “us” refer to Nabio Furniture, and “you,” “your,” and “yours” refer to our customers, visitors, or anyone interacting with our services.

How, Why, and What Information We Collect, Use, and Disclose

Definition of Personal Information

Personal information means any information about an identifiable individual, excluding the name, job title, business address, and business phone number of an employee.

This includes, but is not limited to, your contact details, payment information, shopping habits, and preferences.

Purposes of Collection, Use, and Disclosure

We collect, use, and disclose your personal information only for legitimate and specific purposes, including to:

• Process your online purchases.
• Manage delivery, pickup, and order tracking.
• Manage your customer account, preferences, and warranties.
• Provide after-sales service, including returns, exchanges, and credits.
• Communicate with you (confirmation, tracking, customer service).
• Inform you about promotions, new products, and services (with your consent).
• Improve our products, services, and your overall experience.
• Detect and prevent fraud and ensure the security of our systems.
• Comply with legal and regulatory obligations.

Information We Collect

Depending on how you interact with us, we may collect the following information:

• Contact information: name, address, phone number, email.
• Order and payment information: billing and shipping address, payment type, purchase history.
• Online information: IP address, device type, visited pages, cookies.
• Communications: requests sent through online forms, newsletters, contests, or promotions.
• Photos, reviews, or content you choose to share or publish with us.

We primarily collect information directly from you but may occasionally obtain updates from partners (e.g., updated delivery address).

Consent

By using our services, you consent to the collection, use, and disclosure of your personal information for the purposes described above.

In certain circumstances permitted by law, we may collect or disclose your information without your consent (e.g., legal investigation, government request).

You may withdraw your consent at any time, subject to legal or contractual restrictions, by contacting us at: [email protected].

Cookies and Non-Identifying Information

Our website uses both temporary and persistent cookies to:

• Improve navigation and remember your preferences.
• Analyze website usage and optimize our content.
• Measure the effectiveness of our marketing campaigns.

You can manage your cookie settings through your browser. Please note that some features of our site may be limited if cookies are disabled.

How We Use Your Personal Information

We may use your information to:

• Process your orders, returns, credits, and warranties.
• Respond to your requests and comments.
• Inform you of product recalls, policy updates, or service changes.
• Improve our product offering and personalize your experience.
• Communicate promotions, contests, and programs (with your consent).
• Protect our business, customers, and employees against fraud and abuse.

How We Protect Your Personal Information

Transmission, Storage, and Security

When you transmit information to us (e.g., during online payment), it is protected by security protocols such as SSL encryption.

We implement physical, electronic, and administrative safeguards to protect your data from loss, theft, and unauthorized access.

Retention Period

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by law. Once that period expires, the data is securely destroyed or anonymized.

Your Rights

Under Law 25, you have the following rights:

• Right of access to your personal information.
• Right of rectification to correct inaccurate information.
• Right to withdraw consent for certain uses.
• Right to data portability in a structured, technological format.
• Right to de-indexation or erasure, in cases permitted by law.

To exercise your rights, please contact us at:
📧 [email protected]

Changes to the Policy

Nabio Furniture reserves the right to update this Privacy Policy at any time. Any modifications will be posted on our website with a new effective date.